Questions? I’ve got answers!
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When will I receive my order?
I aim to have your sweater to you within a few weeks of your order. However, during busy seasons, it could take a bit longer. If you need an order by a certain date, please feel free to reach out! I will do my best to accommodate :) I appreciate your patience!
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When will orders be open?
Since each sweater is custom-designed and handmade and to maintain a manageable workload, I only accept a few orders at a time. If you do not see the “Order” page up top please check back in a week or so :) You also can follow @sweetheartstitchshop on Instagram for updates!
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How many pets can I put on my sweater?
The limit does not exist (within reason haha)! I love cross-stitching big families. Please note that the Custom Pet Sweater listing includes one pet. Please add an extra pet to your cart per each additional pet you would like for your sweater.
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Can you capture my animal's little quirks?
When you order, please let me know anything specific you would like for me to include :) I have customized sweaters to position a pet sitting in their iconic pose, capture the special swirl on a little guy’s face, and represent all animals’ unique shapes and sizes. Please also feel free to send a note my way before placing an order if you want to talk about it first!
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How does shipping/delivery work?
If you live in the Austin area, I happily provide free local delivery or pickup. For my neighbors a bit further out, shipping is available for an added fee. Typically, once shipped, orders are delivered within 3-5 days. If you purchase shipping, I will provide a tracking number so you can anticipate your sweater’s arrival!
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How do I wash my sweater?
My hope is that your sweater gets lots of love over the years! No need to worry when it comes time to wash! You can throw your sweater in the washer and dryer!